ThePartyStarter™ was created to provide a platform where you could easily view which vendors are needed for your event. First, start with The Basics and include all your information for your event, i.e. time, location, etc. After you confirm your details, you will be prompted to complete The Checklist where you can select which categories and subcategories you need for your event. Make sure you select the “Save” button to save your options. Once you choose the “Save Event Details” button, vendors in each category within a 50-mile radius will provide you with a quote for their services. You can select which vendor you want by reviewing the vendor’s quote, reviews, portfolio, and cancellation policy in your dashboard. You can also set up meetings and chat with the vendor in your dashboard. Once you select your ideal vendor, select the “Book Now” option. Make sure all communication and payment happen on ThePartyStarter so we can assist if any issues occur. Last step, have fun at your event!

Currently, there is a 50-mile radius for all event quotes, which includes in-person and virtual events.

There are no minimum or maximum thresholds for vendor quotes that you can receive for your event.

If you must cancel your event, make sure you follow the steps outlined below.

Review cancellation policy

Always review the cancellation policy in the booking agreement before you proceed with the cancellation. You can find the agreement by logging into your account, selecting your vendor, and viewing the vendor’s “Cancellation Policy”.

Notify the vendor

We strongly recommend that you contact the vendor directly before canceling your event to explain the reason(s) for the cancellation.

Confirm Cancellation

Once your vendor agrees to the cancellation, login to your dashboard and select the event you want to be canceled. Once the event is on the screen select the “Close Event” tab in the upper right corner and confirm that you want to cancel your event.

The cancellation policy in your booking agreement determines the refund that is owed to you. If there is no clause for a cancellation window, we are going to process your refund as soon as possible. In case the cancellation policy has a specific refund window and you’ve crossed it, no payments will be refunded to you.

You are eligible for a full refund when the vendor cancels the event or does not show up at the event. However, you must report the vendor’s no-show immediately. Refunds are typically distributed within seven (7) business days after receiving your confirmation.

If you have booked the wrong vendor, you should cancel the vendor immediately, notify the vendor of the error, and notify ThePartyStarter™ right away. If the cancellation is within the same business day, we might be able to void your payment before it is processed. That way, you can proceed with booking the correct vendor.

However, if you cancel after one business day, the payment will be processed and you will need to go through the cancellation policy of the vendor. Contact the vendor to explain the error, and if the vendor agrees to the cancellation, then both parties will need to contact ThePartyStarter™ to confirm. If the vendor doesn’t agree to the cancellation, discuss with the vendor if there is a service or talent that the vendor can provide you for your event.

Our PartyPooper Policy™ guarantees that our clients receive a full refund when the vendor cancels the event at any time before or on the event’s date. This is why we highly encourage that all transactions happen on ThePartyStarter™ and not outside our platform. In order to receive a full refund for a vendor cancellation or no show, you must confirm all cancellations through ThePartyStarter™ site so that all payments are returned hassle-free. Both parties must confirm on the site that the booking is no longer happening so that our team can proceed with the cancellation.

If the vendor does not show up at the event, you must immediately log in and report to hello@thepartystarter.com

With our PartyPooper Fix-it™ insurance, we will also do our best to find a replacement for your event immediately after you contact us.

Please see the three (3) options below on how to deal with client cancellations

Abide by your booked cancellation policy.
After communication with your client, return all or part of the deposit and balance.
Do not return the deposit. Work with your client to reschedule for a future date.

If you choose to refund a client, you must post a message to your client in the messaging thread on ThePartyStarter™ site. This message should describe the agreement between you and your client regarding the refund. Once done, inform us that you would like to issue a refund. You can return the funds to us in the following two ways:

PayPal: Send payments to thepartystartergroup@gmail.com along with your booking number and account name.
Credit/Debit card: Send us an email so we can schedule a time to process the refund using your credit or debit card.

If it’s you who wishes to cancel the booking agreement, our team deals with the process similarly. Please ensure that you will return the balance, deposit and cover all associated service fees when you cancel your booking so that we process a full refund to your client.

If you are a no show, ThePartyStarter will charge you the no show fee of $50 regardless of the circumstance. As per above, please ensure that you return the balance, deposit and cover all associated service fees so that we process a full refund to your client. Failure to refund or contact the client about cancellations and no shows may result in your account being disabled and permanently removed.

Canceled bookings might be eligible for refunds according to the cancellation policy included in the vendor’s booking agreement of your event. Selecting the type of cancellation policy is the choice of the vendor for the deposit amount as well as the balance payment. It is imperative that you read each vendor’s cancellation policy before finalizing the booking agreement.

Please note, If a cancellation policy states that balance is refundable if you cancel 7 days before the event, and you book the vendor 5 days before the event; the balance payment automatically becomes non-refundable.

You will have to cancel the booking through ThePartyStarter™ website to become eligible for refunds.

Once confirmed, we will issue the refund to the credit or debit card that was used for the transaction at the time of booking. This may take seven (7) business days for the refund to be posted to your account.

In cases where the cancellation policy does not involve any refunds, we would not be able to return any payments directly. However, you can discuss with your vendor to reschedule for a later date.

ThePartyStarter™ sends you quotes from different vendors who are willing to work with you. When you receive a quote, review the vendor’s cancellation policy within their portfolio. You can refer to the terms at any time.

ThePartyStarter™ stipulates no changes to the cancellation policy selected at the time of booking. Our team ensures that we extend our full support in such cases, and at the same time, encourages you to work around a solution by keeping cancellation as the last resort.

Cancellations due to COVID-19 are also dependent on the cancellation policy chosen by the vendor. If you want to cancel the event, it is recommended to talk to your vendor about rescheduling on a future date or adjusting the terms of the policy. If the vendor agrees to a partial or full refund, you and the vendor must contact us to process the cancellation. Both parties, vendor and client, need to agree because the payments that have been disbursed to the vendor must be first returned in order to be processed as refunds.

ThePartyStarter™ wants to make sure your experience of booking with us is nothing short of perfect. For that purpose, if you face any issues with the hired talent or service for the event, you must report the problem to our team within 24 hours of getting done with the event.

Contact us immediately at hello@thepartystarter.com and include your vendor’s business name, your event name, and the conflict. Please include any photos if applicable.

Once you have submitted the feedback, we resolve issues in the following steps. We have provided this transparency so that none of the parties can claim for the discrepancy in the process.

Our team notifies your booked vendor that a problem has been reported against them.
Someone from our Customer Service team will become responsible to step in, telling the vendor what went wrong, and the reason(s) you gave. Our team will not, in any case, show the vendor your detailed documents. However, we will need to show photos of the incident if necessary.
In a one-on-one session, we will discuss your claims with the vendor.
If required, our team will follow up with you to ask for any further details.
Once we have reached a resolution with the vendor, we will duly inform you.

Clients are only eligible for a full refund, regardless of a cancellation policy, if the vendor is a no show. Please contact us within 24 hours of the no show incident so we can start the refund process. Once we have confirmed the details with the vendor, our team will issue a full refund to your account within seven (7) business days.

However, in cases of other problems, we do not guarantee refunds. With that said, our team will discuss the situation with the vendor and see what can be done. ThePartyStarter™ encourages you to talk with your vendor directly in the chat functionality on ThePartyStarter™ in such cases and see if you both can agree to a partial refund or any other compensation. If the vendor agrees to a refund, the vendor will need to contact ThePartyStarter™ team at hello@thepartystarter.com to confirm before the funds can be transferred to you. Please note that it may take seven (7) business days for any refund to reach your account.

Note: You are required to send your complaint within 24 hours of the event date. If no issue is reported within that time, we will release the balance to the vendor by default.

We highly encourage all communication and payments to be transacted on ThePartyStarter™ so we can provide you with our PartyPooper Policy™. Our PartyPooper Policy™ ensures that our vendors are vetted, guarantees full refunds for no-shows, and securely processes your payment on our site. Note, we will not be responsible for any transaction made off our ThePartyStarter™ platform.

Clients are required to pay on the ThePartyStarter™ based on the vendor’s booking and deposit requirements, i.e. 25%, 50%, 75%, or 100%. At the time of approval, you will be duly notified so that you can start with the event prep!

ThePartyStarter™ processes the payment and transfers the deposit amount in advance of the event. The balance, if applicable, should be sent based on the requirements from the vendor upon booking. This policy in effect helps us provide security to both parties, i.e. the client and vendor. You can safely book your event, whereas the vendor is guaranteed the complete payment by the end of a successful event. Once the client accepts the booking quote and submits the payment/deposit, the event has been booked and vendors are obliged to honor it.

ThePartyStarter takes a 15% commission on all transactions. Additionally, there are two primary ways we can send your payments.

PayPal: You can create a new account or have an established account with Paypal for this option. Login to your vendor dashboard and select PayPal as your payment option in the upper right corner. Note: PayPal checkout fee is 3.49% + USD $0.49. We cannot send payments outside of the United States via PayPal.
Stripe: You can create a new account or have an established account with Stripe for this option. Login to your vendor dashboard and select Stripe as your payment option in the upper right corner. Note: Stripe's standard online transaction fee is 2.9% + USD $0.30. We cannot send payments outside of the United States via PayPal.

A vendor can unlink their account from their vendor platform by logging into their PayPal.com account that they have set up on ThePartyStarter. Once the vendor is logged into their account settings in PayPal, select “Account Settings”, then select “Account Access”, then select “Change” for the “Log in with PayPal” option. Select “Delete” for ThePartyStarter under “Merchant”. The vendor’s PayPal account is now unlinked to your vendor profile on ThePartyStarter’s platform.

If you are a merchant or platform that has access to the standard Stripe dashboard, you can disconnect your financial accounts at any time through ThePartyStarter dashboard by clicking the disconnect icon button "❌"

You get paid immediately after the customer makes a transaction on ThePartyStarter.

We do not send balance payment reminders, so it is the vendor’s responsibility to inform the customer of when the balance payment is due.

To view or send quotes on ThePartyStarter™, you must first set up your payout information. Here’s how you can do it:

Log in and access your Account in the Vendor’s dashboard.
Select ‘PayPal’ or ‘Stripe’ in the upper right corner.
Enter the information in the required fields when prompted.

Providing us with your payout information is mandatory before sending quotes. In case you have not added the required info, you will not be able to send quotes to customers.

ThePartyStarter™ requires you to provide us with your W-9 information as soon as you reach the $600 threshold in your earnings.

Using your information in the W-9 form, we will generate a Form 1099-K at the beginning of each year. This form will be sent to the IRS accordingly, while an electronic copy will be provided to you.

Our vendors go through an application process during enrollment; however, we do not verify or implement background checks on our vendors. We recommend that our clients use discernment when selecting vendors and always contact us if any issues are discovered.

Book your next event and enjoy it with our PartyPooper Policy™! We know how important it is to have a memorable event for you and your guests. Our PartyPooper Policy™ ensures that our vendors are vetted, guarantees full refunds for no-shows, and secure payment options on our site.

ThePartyStarter™ does not provide event insurance and is not responsible for liabilities, injuries, death or damages that occurred by vendors that were booked on our site. We recommend using an event insurance company for coverage.

If we suspect that you are displaying fraudulent activity (no-shows, multiple cancellations, and/or poor performance or service at the event), we hold all the rights to detain your payments. The same is true if we suspect a booking has high risks for fraud. You are required to return the funds immediately if you fail to honor the booking or violate our Terms of Service. Failure to do so will result in your account being blocked permanently and legal action.

We encourage that all details are submitted in The Checklist for each category so vendors can provide the best quote for their services. Once you book the vendors, communication between you and the vendor is encouraged and we also recommend confirming any changes to your event details in the message chat on ThePartyStarter™.